6up FAQ — All Your Questions Answered in One Place

Opening a new 6up account is a straightforward process — it usually takes no more than 5 minutes. Make sure to provide accurate information, as it will be verified during KYC checks later.

What you'll need to register:

• Full Name: Enter your name exactly as it appears on your national ID.
• Email Address: Use an active email address you have access to — the verification link will be sent there.
• Mobile Number: Bangladeshi number (11 digits, with or without +880).
• Date of birth: You must be at least 18 years of age.
• Username: A unique name of 6–20 characters using only letters and numbers.
• Password: At least 8 characters, combining uppercase and lowercase letters with numbers.
• Currency: Choosing BDT (Bangladeshi Taka) is the most convenient option.

Registration Steps:

1. On the registration page Go and fill in the form.
2. Agree to the Terms & Conditions and click "Create Account".
3. Click the verification link sent to your email to activate your account.
4. Log in first and complete your profile.

Two-Factor Authentication (2FA) is a second layer of security for your account. Because it requires an extra code on top of your password, nobody can access your account even if they know your password. Setting up 2FA on 6up is straightforward and highly recommended.

Steps to Enable 2FA:

1. Log In — to your 6up account Sign in.
2. Go to Settings — Click the profile icon and go to "Account Settings" or the "Security" section.
3. Find 2FA — Look for the "Two-Factor Authentication" or "2-Step Verification" option and click "Enable".
4. Choose a method:
   • Authenticator App (Most Secure): Install Google Authenticator or Authy. Scan the QR code.
   • SMS OTP: An OTP will be sent to your registered mobile number every time you log in.
   • Email Code: A 6-digit code will be sent to your email each time you log in.
5. Confirm — Activate 2FA using the first code.
6. Save Your Backup Codes — Use this code to access your account if your device is ever lost. Write it down and keep it somewhere safe.

Odds are a number that shows how much you stand to return if your bet wins. 6up typically displays odds in Decimal (European) format, though you can switch formats anytime from Account Settings.

Three Main Odds Formats:

• Decimal (e.g., 2.50) — The simplest format. Total return = stake × odds.
  Example: BDT 100 stake × 2.50 odds = BDT 250 returned (BDT 150 profit).
• Fractional (e.g., 3/2) — British format. Profit = Stake × (numerator ÷ denominator).
  Example: ৳100 × (3÷2) = ৳150 profit, total return ৳250.
• American (e.g. +150 or -200) — American format.
  +150 means a BDT 100 bet wins BDT 150 profit. -200 means you need to bet BDT 200 to win BDT 100 profit.

How to read odds:

• Decimal Odds If below 1.00 Cannot place bets.
• Higher odds mean a lower chance of winning — but the payout is greater if you do.
• Odds of 2.00 mean a 50% chance of winning — an even-money situation.
• Casino games don't display odds directly — you'll see the payout rate (RTP) instead.

6up's Live Casino lets you play in real time with live dealers. A dealer appears on camera while you place your bets online — the whole experience mirrors that of a real casino.

What You Get at 6up Live Casino:

• Live Baccarat: The most popular live game in Bangladesh. Bet on the Banker or Player — your choice. Minimum bets typically start from 50 BDT.
• Live Roulette: Bet on numbers or colors on a spinning wheel. Both European and American versions are available.
• Live Blackjack: Try to get as close to 21 as possible without going over — beating the dealer wins.
• Live Dragon Tiger: A simple two-card betting game — a favourite among new players in Bangladesh.
• Live Poker: Cyber Stud Poker and Tri Card Poker and several other versions.

How to start playing Live Casino:

1. Log In and confirm your balance.
2. In the Casino section Go to and select the "Live Casino" tab.
3. Browse available tables, check the minimum bet limits, and click on a game to join.
4. Set your bet amount and wait for the deal.
5. Once the game begins, place your bet using chips — the dealer takes care of the rest.

6up regularly hosts tournaments and leaderboard competitions where you can win extra prizes, bonuses, and progressive rewards.

Tournament Type:

• Slots Tournament: Score the most points within the given time. Lava Gold slots— hosts competitions like this on a regular basis.
• Poker Tournament: Join with a fixed buy-in — the last player standing at the table wins the top prize.
• Leaderboard Challenge: Rankings are based on total bets placed or number of wins over a weekly or monthly period. Top players receive rewards.

Participation Rules:

1. Log in to your account and navigate to the Promotions or Tournaments section.
2. Browse the list of ongoing tournaments — check the dates, prizes, and terms.
3. Click the "Join" button to register.
4. Play the designated tournament games and earn points.
5. Check your position on the leaderboard regularly.

Reward Eligibility Rules:

• Once the tournament ends, prizes are automatically credited to your account based on your final ranking.
• Bonus rewards cannot be withdrawn directly — they become withdrawable only after the specified wagering requirements have been met.
• Cash prizes are credited directly to your balance and can be withdrawn immediately.
• Progressive Rewards Tournament points can be earned alongside program points at the same time.

Some details on your 6up account can be updated by yourself, while others require assistance from the support team. For security reasons, sensitive information such as your name and date of birth cannot be changed automatically.

Information You Can Update Yourself:

• Password: From Settings → Security, at any time.
• Profile Picture: from Account Settings.
• Contact Preference: Turn email notifications on or off.
• Language & Odds Format: In Preference Settings.

Add or Change Mobile Number:

1. Log in to your account and go to "Profile" or "Account Settings".
2. Look for the "Phone Number" or "Mobile Number" option.
3. Enter your new number and click the "Verify" button.
4. Complete verification by entering the OTP sent to that number.

Changes That Require Support Assistance:

• Changing your full name or date of birth requires KYC documentation.
• Changing your email address — a verification code will be sent to your current email.
• Change of registered country.

For these changes, [email protected]— email us with the subject line "Profile Update Request". This is usually resolved within 1–2 business days.

The 6up app or mobile browser may occasionally crash or run into update-related issues. In most cases, a few simple steps are all it takes to fix the problem.

If the app closes or crashes:

1. Force close the app — close 6up from your multitasking menu.
2. Restart Your Phone — A simple restart can resolve many common issues.
3. Check storage — If your phone is low on storage, the app may crash. Keep at least 500 MB of free space available.
4. Clear Cache — Settings → Apps → 6up → Clear Cache।
5. Check Your Internet — Try switching between Wi-Fi and mobile data.

If asked to update:

1. If you see an update notice, click "Update Now" to proceed.
2. Download the latest version from the Google Play Store or App Store.
3. You may need to uninstall the old version and install the latest one.
4. After the update, log back in — all your data will remain intact.

If you're having browser issues:

• Use Chrome, Firefox, or Samsung Internet.
• Update your browser and clear your cache and cookies.
• Try using Incognito / Private mode.
• Turn off your VPN if it is active.